• Pre-orders are processed after full payment is received. • Upon order completion, the item is reserved and sent directly to the production stage.
2. Production time
• Production takes approximately 10–15 business days (excluding Fridays, Saturdays, and public holidays). • Some delays may occur due to fabric availability, alteration requests, or shipping circumstances. The customer will be notified of any delays.
3. Modifications
• Any modifications (such as size, sleeve length, adding a logo, etc.) must be confirmed before production begins. • Once an order enters production, no modifications can be made.
4. Cancellation Policy
• Pre-orders cannot be canceled once production has begun. • If a cancellation request is made before production begins, only store credit will be provided (no cash refund).
5. Returns and Exchanges
• All pre-orders are made to order, therefore returns, exchanges, and refunds are only accepted in the following cases: • The product arrived damaged. • The product differs from the description. • There is a manufacturing error or defect. • The item must be returned unused and in its original packaging with all tags attached.
6. Responsibility for choosing the size
• Choosing the correct size is the customer's responsibility. • The customer can request assistance in choosing the size, but the final decision is the customer's sole responsibility.
7. Shipping
• Shipping time varies by country. • Customs duties, taxes, and additional fees are the customer's responsibility and may vary from country to country.
